Support

Questions, problems, or feature requests for any 8greyscale app — we read everything.

Contact us

Email support@8greyscale.com and include the app name, your iPhone model, and iOS version. We aim to reply within 2 business days. Please do not email private journal text, medical information, identification, accident evidence, or personal photos.

Common questions

Where is my data stored?

On your device, inside the app. 8greyscale apps have no accounts, and Pattern, SetSide, Oneline, Sleepscapes, Odolog, Snapventory, and Hitchlist have no developer-operated servers — nothing is uploaded to us. ChartSnap sends only the chart photo you submit to our analysis server to produce your read (your analysis history stays on your device), and ClaimSnap sends information only if you explicitly submit its optional consultation request. Because there are no accounts, we can't recover local app data for you: use an app's export or backup feature when it offers one, and keep your normal iPhone backup (iCloud or computer) on.

How do restores and new phones work?

Your app data is included in your standard iPhone backup, so restoring a full iPhone backup onto a new phone brings your data with it. Odolog and Snapventory also offer a manual backup file you can save anywhere (Settings → Back up). SetSide can export accountant-ready PDF and CSV files from Reports.

I bought Pro — how do I get it on my other device?

Pro access is tied to your Apple Account. On the other device, open the app's Settings (or the unlock screen) and tap Restore Purchases. Subscriptions and one-time purchases restore without buying again when the same eligible Apple Account is used.

How do I manage or cancel a subscription?

Pattern, Oneline, ChartSnap, and SetSide subscriptions are handled by Apple: on your iPhone, go to Settings → your name → Subscriptions, choose the app, and change or cancel there. The subscription screen shows the current renewal details. Restore Purchases is available inside each app.

Do you offer refunds?

Purchases are processed by Apple, so refunds go through them: visit reportaproblem.apple.com, sign in, and request a refund for the purchase.

Will my data be used for ads or sold?

No. Our apps contain no ads, no third-party analytics, and no tracking, and we never sell data. See the privacy policies — they're short, and they say exactly what (if anything) leaves your device.